Privacy Policy — SKINNERS R&R LTD

1. Who We Are

SKINNERS R&R LTD ("we", "us", "our") is a company registered in England and Wales under Company Number 16970013. Our registered office address is 1 Wigram Cottages, Hadham Cross, Much Hadham, England, SG10 6AL. We operate the website accessible at transitforge.uk (the “Website”) and provide road freight, courier, pallet delivery, white-glove delivery and freight-forwarding services. The domain name “transitforge.uk” is used solely as an internet address and does not constitute a registered trade name, brand name or trading name of the Company.

We are the data controller for personal data collected through this website. Contact us at [email protected] or by phone at 07476 667 395 with any privacy-related enquiries.

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity data: your name and company name.
Contact data: email address, phone number, and postal address (if provided).
Enquiry data: details of your shipment, service requirements, collection and delivery addresses.
Technical data: IP address, browser type and version, time-zone setting, browser plug-in types, operating system, and platform — collected automatically via cookies or server logs.
Usage data: information about how you use our website.
Marketing preferences: whether you have opted in to receive communications from us.

We do not collect any Special Category data (health, race, religion, biometric, etc.).

3. How We Collect Your Data

Directly from you: when you complete our enquiry or quote request form.
Automatically: as you browse our website, using cookies and similar technologies.
From third parties: analytics providers (e.g. Google Analytics, if enabled).

4. How We Use Your Data

We use your personal data for the following purposes and on the following legal bases:

To respond to your enquiry and provide a quotation — legal basis: legitimate interests / pre-contractual steps.
To perform our contract with you — legal basis: performance of a contract.
To comply with legal obligations — legal basis: legal obligation (e.g., retaining financial records).
To improve our website and services — legal basis: legitimate interests.
To send marketing communications (where you have opted in) — legal basis: consent.

5. Who We Share Your Data With

We do not sell your personal data. We may share data with:

Sub-contractors or hauliers used to fulfil your specific delivery booking, on a need-to-know basis.
IT service providers (e.g., email, hosting) as data processors under a data-processing agreement.
Regulatory authorities if required by law.

6. International Transfers

We do not routinely transfer your personal data outside the United Kingdom. If any transfer is necessary, we will ensure appropriate safeguards are in place (e.g., UK adequacy decisions or Standard Contractual Clauses).

7. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected or as required by law. Enquiry data is retained for up to 12 months. Financial and contract records are retained for 6 years in accordance with UK tax law. You may request deletion at any time (see Your Rights below).

8. Cookies

We use essential cookies that are necessary for the site to function. We may also use analytics cookies to understand how visitors use our site. You can control non-essential cookies via our cookie consent banner at the bottom of this page.

Essential cookies: session management, security. Always active.
Analytics cookies: aggregate usage statistics. Active only with your consent.

You can delete cookies at any time through your browser settings.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Access — request a copy of the personal data we hold about you.
Rectification — request correction of inaccurate or incomplete data.
Erasure — request deletion of your data in certain circumstances.
Restriction — request restriction of processing in certain circumstances.
Portability — receive your data in a structured, machine-readable format.
Objection — object to processing based on legitimate interests or for direct marketing.
Withdraw consent — at any time for processing based on consent, without affecting lawfulness of prior processing.

To exercise any right, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Our website is served over HTTPS.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Material changes will be communicated via the website.

12. Contact

SKINNERS R&R LTD
1 Wigram Cottages, Hadham Cross, Much Hadham, England, SG10 6AL
Email: [email protected]
Phone: 07476 667 395